We accept returns within 30 days of purchase for a full refund. As a brand new small business, we’re unable to cover return shipping costs, so a return shipping fee will be deducted from your refund.

Please check the list of flaws, if any, and the measurements for the most accurate fit.

Orders are typically packed and shipped within 2–4 business days. You’ll receive tracking information once your order is on its way. We are currently shipping via USPS ground advantage.

Most of our pieces are pre-owned and carefully selected for quality, style, and condition. Any noticeable flaws or signs of wear will be disclosed in the product description and photos.

Each piece is individually inspected before being listed. Because many of our items are vintage or secondhand, minor signs of previous wear may be present and are part of what makes each piece unique.

Sizing can vary significantly between brands, eras, and styles, so we recommend checking the measurements listed on each product page rather than relying solely on the size on the tag.

Yes. We include key measurements whenever possible to help you determine the best fit. We recommend comparing them with a similar item you already own. Need a special measurement not listed? Send us an email at hello@shopsolidcharacter.com

Items are inspected, cleaned, and prepared for their new owners before being listed.

Because materials and care requirements vary, we currently do not treat or deep clean any animal-derived material.

Because most of our pieces are one-of-a-kind, traditional exchanges usually aren’t possible. You’re welcome to return your item within the return window and purchase another piece from the shop.

Please contact us as soon as possible with your order number and photos of the issue.

Because our inventory is limited and often one-of-a-kind, we’re generally unable to reserve or hold items.

Usually not. Most of our inventory is sourced individually, so once a piece sells, it may be gone for good. Similar styles may pop up again, though!

We source pieces from a variety of secondhand and vintage channels, choosing items based on quality, wearability, and style rather than following one specific label or era.

Buying secondhand keeps great clothing in circulation longer and gives existing pieces another life instead of always producing something new.